Questions & Answers

Some common questions we get about Onagre

  • Getting Started

    1. How quickly can I start using Onagre?

    You can be up and running in just a few minutes. Create an account, add your first sensors, and instantly start monitoring your applications or services. No complex installation is required—Onagre is SaaS-based, and private agents can be deployed just as easily if you need to monitor internal resources.

    2. Do I need technical expertise to use Onagre?

    Not necessarily. Onagre was designed to be intuitive and user-friendly. Developers and IT professionals will appreciate the advanced configuration options, but anyone can create sensors and understand dashboards without deep technical knowledge.

    3. Can I try Onagre for free?

    Yes. We provide a free plan that lets you explore the platform without commitment. It’s ideal for testing Onagre’s capabilities and understanding how it fits your workflow before choosing a paid plan with more sensors and features.

    4. Is Onagre SaaS only?

    By default, Onagre is cloud-based and fully managed, so you don’t have to worry about infrastructure. For organizations with stricter requirements, a dedicated SaaS deployment on isolated infrastructure is also available.

  • Sensors & Monitoring

    1. What types of resources can I monitor?

    Onagre offers a wide range of sensors designed for real-world needs. You can monitor APIs with HTTP checks, validate JSON or XML responses, track SSL certificate expiration, verify DNS resolution, and even check database queries or Redis keys. This means you can cover everything from basic availability to deep application health checks.

    2. Can I monitor internal resources?

    Yes. Our private agents let you monitor servers, databases, and services that aren’t exposed to the public internet. Agents run securely inside your infrastructure and communicate only with Onagre, ensuring full visibility without compromising security.

    3. How flexible are the checks?

    Every sensor is customizable. You can define the check interval (every minute, hour, or custom schedule), adjust timeouts, send payloads, validate response codes, and add custom conditions. This flexibility ensures your monitoring matches your application’s exact requirements.

    4. Does Onagre support database checks?

    Absolutely. You can connect to SQL databases like PostgreSQL, MySQL, SQL Server, and Oracle, or monitor Redis directly. Onagre allows you to run queries and validate results against custom conditions—for example, ensuring a table contains data or checking if a queue length stays below a threshold.

  • Alerts & Notifications

    1. How will I be notified of issues?

    Onagre integrates with the tools you already use daily. Whether your team works on Slack, Microsoft Teams, Discord, Google Chat, or prefers webhooks, alerts are delivered instantly in the right place. This avoids the need to constantly check dashboards—Onagre tells you when something’s wrong.

    2. Can I customize alert conditions?

    Yes. Each sensor can be configured with its own alerting rules. For example, you might want to be notified if a response time exceeds 500 ms, if a JSON field is missing, or if a Redis key contains too many items. This avoids false positives and ensures alerts are meaningful.

    3. Does Onagre support escalation policies?

    Currently, notifications are sent directly to your chosen channels. Advanced escalation features—such as escalating alerts to another team if not acknowledged—are planned for future releases. In the meantime, you can use webhooks to integrate Onagre with your existing incident management tools.

  • Security & Privacy

    1. Is my monitoring data secure?

    Yes. Security is at the core of Onagre’s design. All communication is encrypted, and we only store what is strictly necessary. Sensitive connection details for databases or internal systems are never stored in the cloud but remain on your private agent.

    2. How are private agents secured?

    Agents establish secure, persistent connections with Onagre using TLS certificates. They never expose your infrastructure to the internet and only pull tasks from the platform. This design ensures that communication is encrypted end-to-end and your internal resources remain fully protected while being monitored.

    3. Does Onagre collect personal data?

    Only the essentials. We collect account and billing information to provide our service, but your monitoring data belongs to you. We do not sell or share your data with third parties.

    3. Where is Onagre hosted?

    Onagre is proudly hosted in France, within data centers that comply with both French and European regulations. In addition, the agents that perform monitoring checks are hosted within the European Union, ensuring that all data processing remains under EU jurisdiction. This guarantees compliance with GDPR and provides strong assurances of security and privacy.

    4. Can I store secrets centrally?

    Not yet, but it’s coming. Future releases will support direct integration with secret managers like Azure Key Vault or HashiCorp Vault, so your sensitive credentials can be managed in a centralized, secure way.

  • Pricing & Plans

    1. What plans are available?

    Onagre offers a Free plan for individuals or small tests, Pro plans for growing teams, Enterprise plans for larger organizations, and an SaaS Dedicated option for companies with specific compliance needs. Each plan scales in the number of sensors, integrations, and advanced features.

    2. What’s included in the Free plan?

    The Free plan includes a limited number of sensors and access to core features like dashboards and alerts. It’s perfect for getting started and evaluating Onagre before moving to a more advanced plan.

    3. How does billing work?

    All payments are handled securely through Stripe. You can choose monthly or yearly billing, and invoices are available directly from your account. Annual subscriptions come with a discount.

    4. Can I upgrade or downgrade my paid subscription at any time?

    If you are on a Free plan, you can subscribe to a Pro or Entreprise plan instantly and manage the upgrade entirely on your own. For existing paid subscriptions, upgrades are only available by contacting our support team. Please note that downgrades are not possible.

    5. Are there hidden fees?

    No. Our pricing is transparent. The cost you see is the cost you pay—no setup fees, no extra charges for agents, and no surprises.

Have any questions? Check our documentation