Onagre ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights under applicable laws, including the General Data Protection Regulation (GDPR).
1. Data We Collect
We only collect the personal data necessary to provide our services:
- Account information: name, email address, and organization details when you create an account.
- Billing information: payment details and transaction history when you subscribe to a paid plan (processed securely through Stripe).
- Service usage data: configuration of sensors, agents, and alerts needed for the monitoring service to function.
- Essential cookies: strictly necessary for website functionality (see our Cookie Policy).
We do not collect data for advertising or profiling purposes.
2. How We Use Your Data
Your data is used exclusively to:
- Provide and operate the Onagre platform
- Manage your account and subscription
- Ensure the security and performance of our services
- Communicate with you about updates, support, and incidents
- Comply with legal obligations
3. Data Hosting and Security
Onagre is hosted in France, within data centers that comply with French and European regulations. Public agents performing monitoring checks are hosted within the European Union. All communications between agents, users, and Onagre are secured with TLS encryption. We apply technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.
4. Data Sharing
We do not sell, rent, or trade your personal data. Your data may be shared only with:
- Payment providers (e.g., Stripe) for processing transactions
- Legal authorities if required to comply with applicable laws
5. Data Retention
We retain your personal data only as long as necessary to provide our services and meet legal obligations:
- Account information is kept until your account is deleted.
- Billing data is retained as required by tax and accounting regulations.
- Monitoring data is retained according to your subscription plan and configuration.
6. Your Rights
Under the GDPR and applicable laws, you have the right to access, correct, or delete your data, restrict or object to its processing, request portability, or withdraw consent where applicable. To exercise your rights, please contact us at support@onagre.io.
7. International Transfers
We do not transfer your personal data outside the European Union. All hosting and data processing remain within the EU.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or our services. Updates will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at support@onagre.io.